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Guidelines
We want your stay to be as comfortable as possible, which is why we have rules of coexistence that, if not followed, may result in penalties.
Our aim is to provide you with a peaceful, clean, and relaxed living environment. We are committed to resolving your issues as quickly as possible.
However, please note that there are standard wait times for problem resolution. We appreciate your patience during this process.
Flexible Tenancies
Residents enjoy a 3-week cooling-off period, allowing them to experience the accommodation with peace of mind. If it’s not the right fit, simply provide 3 weeks’ notice, with no obligation to meet the usual minimum stay requirements.
Check-in
A room cannot be reserved more than 21 days in advance of its availability date.
If the check-in date is more than 14 days after the booking date, the resident will need to pay rent (at a 50% discount) for the days during which the room is reserved but not used.
Residents have up to 72 hours from the check-in date to report any damage to the rental property, damage to items in the rental property, or missing inventory. Otherwise, it is considered as received complete and in perfect condition, so they will not be able to claim in the future for damage or missing inventory.
Upon the resident´s arrival at the property for the first time, it’s essential to inspect both their room and the common areas.
Minimum Stay
If residents decide to stay beyond the initial 3 months, they will continue to pay the rent as usual every 2/4 weeks, depending on the agreement with each resident.
The Agreement is of indefinite duration; therefore, it does not terminate automatically after three months.
The minimum length of the Agreement is 3 months.
Keys and Remote Controls
Agree that all keys and remote controls must be returned by 10 am (or 5 pm in case of late check-out) on the vacating day to the rental operator staff. In case there is no staff available, residents agree to leave them in a specific location indicated by the operator. Lost keys, remote controls, electronic, and security keys will incur a minimum charge of $240 per unit.
When opting for one of our staff members to create the key copy, the resident will also be held accountable for the key duplication process and the delivery performed by our staff.
Regardless of the option chosen, the resident will be responsible for the cost of the key duplication.
– We can send a staff member to create a duplicate key for the resident.
– Residents can request another resident for a spare key to make a duplicate.
In the event of a lost key, we provide two options:
Security Deposit Process
Deposit will be refunded within 10 business days following check-out.
If any items are found damaged or missing, a Penalty Fee will apply and be deducted from the Guarantee Deposit.
Upon check-out, we will ensure the room and property are left clean and in excellent condition.
Cleaning Service
The cleaning schedule will be conducted at least every 2 months, coinciding with check-outs.
Additional cleaning services may be provided as needed, which may not align with the regular schedule.
Payments
Only bank transfers are accepted for rent payments. If residents move into the rental property within 48 hours or less, the reservation fee payment must be made by card, with a surcharge of 5%.
All payments must be made on or before the due date and must be paid in full.
Partial payments or payments made at different times are not acceptable.
Urgent Repairs
In case of failure or breakdown of any essential or appliance provided for hot water, cooking, heating or laundering supplied by the rental operator, the rental operator will carry out its repair/replacement after being notified, every time the mentioned failure/breakdown is due to normal usage, unforeseen circumstances or force majeure.
The residents may arrange for urgent repairs to be done if the rental operator takes more than the reasonable time to do it or has not carried it out. In this case, the residents will be reimbursed directly by the rental operator for the reasonable cost of repairs up to $500.
Notices of Check-out and Maintenance issues
If residents decide to leave the rental property or encounter any maintenance issues, they must enter our Tenant APP.
Maintenance and Alterations
The residents must maintain the rooms and common areas in their original condition, clean and tidy, with no alterations or furniture movement permitted, unless written authorization is given by the rental operator.
The rental operator will then review and provide approval or feedback accordingly.
If we accept changes to the arrangement of furniture in the room requested by residents, the room must be returned in the same condition as it was initially provided.
Before residents make any alterations, they must send the operator a picture of the proposed alterations in the following format.
Also, if residents wish to introduce different furniture, they must take responsibility for the care and preservation of the original furniture. The removed furniture cannot be placed in shared spaces of the house or outdoors. It must be stored in a location to preserve its original condition.
Visitors
Only individuals who have signed the Agreement are permitted to reside in the rental property.
Household Issues
Internet connection: If residents encounter issues with the Wi-Fi, the initial step is to restart the modem. If this does not resolve the problem, please inform us and we will endeavor to find a solution.
Consumable cleaning, bathroom, and kitchen products: All consumable cleaning, bathroom, and kitchen products that run out, including batteries and light bulbs, will be replaced by the residents at their own expense.
Washing machine: If the washing machine is not working, the first step is to restart it or put it in the draining program. If this does not resolve the problem, please inform us and we will endeavor to find a solution.
Garbage collection schedule: If residents are unsure about the garbage collection schedule, they should ask their housemates or neighbors about the days/times for taking it out.
On-street Parking
Residents must obey an official sign or line marking that says how to park. If there is no sign or line marking, they must park so that the left side of the vehicle is parallel to and as close to the left side of the road as they safely can. Parking permits are not issued by us.
Bills Included / Not included
Unless otherwise specified, electricity bills are not included in the rent. Electricity expenses will be divided equally per room and must be paid together with the rent in a single payment.
Gas bills are included in the rent, with a usage limit. If the gas bill exceeds $20 per room, per month, the excess amount will be divided equally per room and must be paid together with the rent in a single payment.
Water and internet bills are included in the rent, without any usage limit.
Terms of Service
The published content on this platform is considered official and holds sole validity. In the event of any discrepancies or conflicts, the published content shall prevail. For more information, please refer to our Terms of Service.
Other
Bedroom keys are not provided due to safety and fire risk concerns. Room locks are prohibited.
The indoor area of the rental property is a smoke-free zone.
Pets and kids are not allowed in the rental property.
Staff
Emergencies, Locksmith, Delivery, and Pickup:
- Lucas: 0422 367 829
- Emma: +61 435 234 890
- Peter: +61 467 125 934
Gardening / Handyman:
- Ivan: 0416 755 332 (no WhatsApp)
- Ben: 0428 379 210 (no WhatsApp)
Plumbing:
- Alan: 0430 921 501
- Sarah: 0403 574 106
Electrician:
- Chris: 0427 563 112
- Laura: 0488 679 804
Air Conditioning:
- Tom: 0419 684 200
- Greg: 0435 781 290
Cleaning:
- Zoe: 0423 678 004
Pest Control / Fumigation:
- Maya: 0424 908 223
Internet Issues:
- James: 0432 316 501